We get it, not everything works out perfectly. You want your money back and we want you to be happy with your experience. Returns can be made within 30 days from the date you’ve received all your items.
International: Unfortunately, we currently do not cover shipping costs to return (working on offering more friendly return policies to international customers tho!).
All item(s) must be unworn and in the original condition with the original packaging and all tags attached. Any products that appear to have no quality problems, used products will not be refunded in any way will not qualify for a refund. The original shipping cost (if any) is non-refundable.
How to return an item?
Tell us your order number and email/phone.
Include the item(s) you would like to return and the reason for return.
We’ll be in touch with instructions for return after we receive your information.
Where is my refund?
Refunds will be processed to the original payment method.
After your return has been processed and returned to our facilities, please expect up to 7 days for the refund to hit your bank account. Like always, we stand on the side of overcommunicating when it comes to the important things so we will send you an email once your return package has been received and your refund is on the way to your bank account. If you haven’t received an email from us within 28 days please contact us.
Unfortunately, we don’t offer exchanges at the moment, but you can place a new order and initiate a return. Your refund will be processed as soon as we receive the returned package.
Still Need Help?
Please feel free to reach us directly at diypumps.com.